Overview : Is there anything more important to a manager than having the ability to motivate others? Probably not. But having focused enthusiastic employees is the key ingredient to excellent client, customer service or patient care. Unless people care about what they are doing and are prepared to go the extra mile they will never be able to satisfy the rising expectations of those that they...
Overview : Communicate better, improve performance, and defend yourself from legal challenges by producing more effective performance documentation. Employees are more productive when they know what is expected of them. Employee discipline is easier when documents are in order, and high standards are met when directions are clear. Learn simple, stress-free methods for collecting the right...
Overview: Controlled documents are one of the foundational building blocks of a Quality Management System (QMS) for regulated industries. Too often, controlled documents are cluttered, confusing, and cause many errors due to the way they are created, organized, and managed. This webinar applies the Theory of Lean Documents and the corresponding Theory of Lean Configuration to this key part of a...