Customer-centricity is essential to maintaining your competitive edge. An enriched, personalised customer engagement strategy delivers happier customers, greater loyalty and, ultimately, improved profitability.
Customer Experience in Financial Services, Nordics delivers both the strategic and practical know-how you need to make this a reality, transforming your approach to customers by giving them the superb journey they deserve, through whatever channels they choose to use.
Must-have insights for your sector:
• Get the C-Suite perspective on what it takes to deliver a first-class experience
• Take an in-depth look at digital engagement – including mobile and social media
• What makes your customers tick? Explore the role of analytics in unearthing insight
• Understand what it really takes to deliver an omnichannel experience
• Explore innovation in the customer experience – from augmented reality to the retail experience
• Tailor your day with a choice of sessions on customer feedback, branches or claims
Highlights for 2015
• Outside perspectives from retailers and airlines on dealing with digital and promoting loyalty
• An interactive voting session to give your views on customer experience measurement
• A greater variety of content, from C-Suite strategic presentations to practical case studies from project leaders
• Streamed sessions to delve deeper into key issues like customer feedback and the claims experience
