InSO International Call Center
In the five months that a major nutritional company has outsourced their customer support services they have seen phenomenal growth in their customer base. In fact, the company has reported a 40 percent reduction in customer service costs.
The company has outsourced all its customer support service functions to InSO International Call Center and has reported a 25 percent increase in sales since outsourcing. Not only has the company’s customer base increased but so has membership retention.
With their experience in upselling, InSO International has been able to do wonders for their new client’s business. The decrease in customer service costs with improvement in the quality of service has increased efficiency in just 5 months. The company has expressed how happy they are with the efforts being made by InSO International Call Center in increasing sales while retaining customers.
InSO is able to do all this and more because they have innovative ideas that they are not afraid to implement. These innovations have helped them serve their customers well by improving customer retention and boosting the bottom line. This is one company that is capable of adapting to challenges and changes.
One major sore point with customers has been virtually eliminated with InSO being in charge of customer service. They have reduced average hold time per customer from 2.5 minutes to an amazing 48 seconds. Customers are now so pleased with the quality of service they are getting they frequently give satisfaction ratings of 3-4. This was a rarity before outsourcing to InSO International.
The client is extremely happy with the level of marketing InSO has done in the last five months. The difference in their bottom line is evident. In fact, they have communicated that the results seen since outsourcing have exceeded all their expectations.
If you want to see and enjoy the same benefits, why not give InSO International Call Center a call 1-626-531-6080. Interested clients can also contact InSO online at www.inso.us.
Contact: Suresh Dakshina
suresh@inso.us
Ph: 626 531 6080
Fax: 877 282 2439
http://www.inso.us
Address: 1947 Huntington Drive, Suite B, Duarte, CA 91010