Innovative service removes hassle of dealing with multiple suppliers. Instead, SME benefit from one supplier, one UK support team and one monthly bill with money back satisfaction guarantee
June 28 2013 – help4IT Ltd, a leading provider of outsourced IT, helpdesk, consultancy and Cloud IT services has announced details of a new service to help small businesses grow without expensive capital purchases or costly in-house IT staff.
Instead, help4IT ‘Business in a Box’ offers all of the IT and communication centric products and services needed by a growing small business through a combination of cloud and remotely managed solutions. The service includes Telephony, Email, Virtual desktop, website hosting, IT support, Microsoft productivity software, Marketing and Accountancy Services for a single monthly fee with no minimum contract.
“For a small business with 10 staff, Business in a Box offers a simpler and more cost effective alternative than dealing with half a dozen separate services suppliers and technology vendors” explains John Hudson Director at help4IT, “It also has the advantage of never needing to worry about holiday cover, on-going training or staff retention. With the exception of putting more paper in the office printer, our service can manage everything else.”
The service has a list of optional items based on a per user per month billing process with monthly reporting for consumption based activities such as calling charges. The reporting process allows business owners to see clearly how much IT and communication is costing and avoids having to invest in high deprecation telephony, server and storage hardware.
“Our service delivers real simplicity to hard pressed businesses by allowing them to go through one vendor for everything they need. As all the services are designed to work together and they have a dedicated account manager. If there is any problem, there is just one company to contact who will treat them as a valued customer,” explains John Hudson.
Mundane tasks such as software upgrades, virus protection, operating system patches and security monitoring are all handled by a UK based help desk that also provides desktop support for users around common application queries. The expert help desk can remotely manage simple tasks such as the restoring of accidentally deleted files to more taxing disaster recovery procedures in the event of a site disruption.
“These types of outsourcing agreements have been available for larger enterprise customers for some time but with the availability of virtualisation, cloud technology and new licensing models aimed at smaller users has finally made our Business in a Box service viable for SMB’s,” says John Hudson.
The service also extends past the traditional fixed office environment to support mobile and teleworks. “The use of virtual desktops means that a remote worker can have seamless access to all the systems used in the office but without the security or support concerns that can impact smaller businesses with limited in-house technical support.”
Business-in-a-Box offers fully transparent pricing to allow customers to easily calculate monthly costs and help4IT are offering a range of starter bundles to further reduce costs. In addition, help4IT is offering customers a satisfaction Guarantee so if they are not delighted after one month, they will get all their money back!!
“Also, If a customer becomes unhappy with the service in the future, they can simply move back to an on-premise model and we will migrate their data back without any difficulty,” John Hudson explains,”Our goal is to make the process easier to understand and based around a fixed cost that reduces the uncertainty for growing businesses when it comes to information technology.”
help4IT was founded by a team of IT professionals each with over 18 years IT experience, who share the same values in providing customers with the highest level of technical ability while maintaining focus on customer service. Advances in technology have enabled us to provide more sophisticated services aimed specifically towards driving down IT costs while increasing internal efficiencies. help4IT is a leading IT support outsourcing specialist providing all the services of a dedicated IT department to small and medium businesses in London, The South East and nationwide. We are financially stable and have no long term debt.