BLOOMINGTON, Minn. – Cross, a leading provider of voice, data and professional services and solutions, is excited to announce the launching of CrossNet™ Support Services.
CrossNet Services is a Day 2 support offer that is flexible, scalable and delivers the experience and expertise of the highly trained and certified Cross technical team. These technical engineers will support the customer’s existing team in managing mission-critical voice, data network and applications solutions. With these unique support offerings, customers who purchase CrossNet Services will be able to rely on a consistent level of support with the best technical resources within the industry.
“CrossNet Services will deliver total customer care for the voice and data solutions that Cross provides to our customers,†said Wade Hoffman, vice president, Cross customer services. “We have created CrossNet to give our customers easy access to our highly-skilled team quickly and efficiently with one phone call. This is a unique offer within our industry providing flexible options specific to our customers’ needs.â€
Among the various service features that CrossNet will provide are toll free access to the Cross certified technical team, remote support, single point of contact, flexibility with contract options and priority support when applied. With the addition of the CrossNet offerings, Cross brings additional value through assessing, maintaining and supporting the quality solutions delivered for optimum efficiency, performance and value.
Cross has a strong commitment to deliver quality solutions and services that evolve with the needs of our customers. With the development of the CrossNet Services offerings, Cross continues to stand out as an industry leader providing excellence in customer satisfaction and becoming the partner of choice for businesses within all industries.
