Dynatek, an ISGN company and an established leader in mid-tier mortgage automation solutions, recently hosted its first webinar entitled “What’s New in MORvision v.6.12?†The Web-based seminar attracted 158 attendees from across the nation who logged in to learn more about the latest MORvision service pack and how new features in the company’s flagship mortgage software solution could benefit their lending operation. “We were extremely pleased with the turn-out,†said Todd Luhtanen, Dynatek president and CTO. “Our customers needed a quick and easy way to learn about the new features in MORvision, and this was the perfect forum to communicate with a large audience, yet also give personal attention and address specific questions. Our customers can expect to see more things like this from Dynatek in the future.†The hour-long webinar consisted of a 40-minute presentation, followed by a 20-minute question-and-answer period. Topics included a live demonstration of MORvision’s new barcoding feature, an overview of the enhanced product support, compliance updates, and a tutorial on how MORvision’s new macro templates streamline data entry.
“Dynatek combined two adept presenters with a very well-constructed PowerPoint to provide concise and easy-to-grasp information about their new release,†said John Kleats, MIS manager from Universal Mortgage Corporation. “MORvision screenshots visually reinforced the message, and the polling created an interactive feel. Having the archived presentation available, and available quickly, was an added benefit.” Dynatek utilized the webinar’s polling features to extract demographic data from attendees. The company was not surprised to find that a majority of the companies, 57 percent have been Dynatek customers for over three years. “Our long-time customers often get bogged-down with their day-to-day operations and don’t have time to fully explore or implement new features that are released,†said Jason Cohen, customer services manager for Dynatek. “The purpose of this webinar was to help them understand their options from the start so they can boost their ROI. We’re thrilled to see that so many customers embraced this opportunity.†“The MORvision service pack webinar was about the best I’ve seen from Dynatek in my eight years as a customer,†said Victor Serrano, system administrator from Government Employees Credit Union. “It was highly informative, clear and concise. And speaking as a system administrator, it was very effective to see the release highlights demonstrated from a test system.†Dynatek also conducted an exit survey that indicated positive results: Ninety-two percent of respondents rated the overall webinar as good or excellent, 97 percent said they would recommend these types of seminars to a colleague, and 92 percent said they found this webinar to be an additional benefit to the standard service pack documentation on the CD.
