Edcomm Banker’s Academy has recently updated its Collections training program.
New York, NY, January 28, 2011 — Edcomm Banker’s Academy has recently updated its Collections training program. Achieving Collections Excellence has been revised as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information to the global financial industry.
Consumer debt continues to be a strong focal point for the banking industry, as customer liabilities continue to rise. The role of the Collections Department is to ensure maximum collection and recovery of past dues from customers who are unable to make loan payments or who have defaulted on a loan. In order to effectively recover the bank’s funds, Collections staff must have the confidence to talk with customers about their debts.
Achieving Collections Excellence, from Edcomm Banker’s Academy, is a comprehensive training program that provides an overview of the reasons for collections and explains reasons for accounts becoming delinquent. Participants will learn how to evaluate and understand the status of customer accounts, as well as the necessary actions that must be taken when dealing with customer accounts. Achieving Collections Excellence also teaches participants how to talk comfortably with customers and develop a strong set of principles, skills and strategies for maximizing effective collections activity.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
T: 212.631.9400
F: 212.631.0659
[email protected]
http://www.bankersacademy.com
