Edcomm Banker’s Academy has recently updated its Roles and Responsibilities training program for Branch CSOs and CSRs.
New York, NY, November 17, 2009 — Edcomm Banker’s Academy has recently updated its Roles and Responsibilities training program for Branch Customer Service Officers (CSOs) and Customer Service Representatives (CSRs). Roles and Responsibilities of Branch CSOs and CSRs has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date and pertinent financial services information.
It is important for both CSOs and CSRs to understand their role at the bank in order to contribute to the organization’s success. By learning the duties and responsibilities of the job, CSO/CSR requirements and the purpose they serve at the bank, participants will be better able to demonstrate exemplary performance as a CSO/CSR.
Roles and Responsibilities of Branch CSOs and CSRs, from Edcomm Banker’s Academy, teaches CSOs and CSRs the various roles and responsibilities that accompany their job title. Beginning with an introduction to CSOs/CSRs and the importance of their role, the course goes on to cover the purpose, job description, job elements, principal duties and responsibilities of a CSO/CSR. Roles and Responsibilities of Branch CSOs and CSRs also teaches participants about banking software systems, PC and software skills, product and service knowledge, business relationship development, behavioral competencies, and much more.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact :
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
Fax: 212.631.0659
+212.631.9400
[email protected]
http://www.bankersacademy.com
