The Farmers National Bank of Emlenton has renewed its contract with Edcomm Banker’s Academy to continue using Compliance, Teller and Sales and Service training programs and add on Sexual Harassment and Consumer Lending training.
New York, NY, December 19, 2008 — The Farmers National Bank of Emlenton has renewed its contract with Edcomm Banker’s Academy to continue using training programs and add on additional courses, hosted and maintained by Edcomm Banker’s Academy’s own LMS, Learning Link®.
Focus on Compliance covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Gramm-Leach-Bliley, Sarbanes-Oxley, Reg CC, Check 21, Reg E, Truth in Lending, FCRA, FACT Act, ECOA, Fair Lending, HMDA, CRA, and Bank Bribery.
Take Charge! Achieving Teller Excellence gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the various products and services that the bank offers, and teaches tellers how to process and settle transactions while being mindful of compliance issues.
Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services and, most importantly, how to create great customer relationships.
Focus on Sexual Harassment covers topics such as: What is a Fair and Respectful Workplace; Federal and State EEO Laws; Types of Harassment; What to do if Harassment Occurs; Retaliation and Supervisor Responsibilities.
Achieving Consumer Lending Excellence offers benefits such as: increased sales, improved customer service, smarter lending decisions, better application completion, compliance with lending policies and accurate, efficient consumer lenders.
Testing, tracking, administration, reports and certification are easily accomplished through Learning Link®, Edcomm Banker’s Academy’s full-featured learning management system, which has an open architecture that builds on industry-standard SCORM and AICC compliance.
For more information about programs like this, or to find out how Edcomm Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
Chartered in 1900, The Farmers National Bank of Emlenton is a community bank located in Emlenton, Pennsylvania, with assets exceeding $354 million.
Edcomm Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. Edcomm Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
Edcomm Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
[email protected]
http://www.bankersacademy.com
