First Financial Credit Union has renewed its contract with Edcomm Banker’s Academy for Compliance training, and has added Sales and Service and Leadership training programs.
New York, NY, December 04, 2008 — First Financial Credit Union has renewed its contract with Edcomm Banker’s Academy to continue using its Compliance training program, and add Sales and Service and Leadership training programs for Credit Unions. The Credit Union has also chosen Edcomm Banker’s Academy’s own LMS, Learning Link® for hosting and maintenance.
Focus on Compliance for Credit Unions covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Gramm Leach Bliley, Sarbanes Oxley, Reg CC, Check 21, Reg E, Truth in Lending, FCRA, FACT Act, ECOA, Fair Lending, HMDA, CRA and Bank Bribery, among others.
Achieving Sales and Service Excellence for Credit Unions, from Edcomm Banker’s Academy, covers sales and service skills, member care, credit union products and services, and how to sell those products and services and how to create great member relationships.
Leadership: Sharing the Vision for Credit Unions covers: Leadership Characteristics, Types of Leaders, Presenting a VISION, Achieving Consensus, Coaching, Delegation, Communication, Asking Questions, Listening, Giving Feedback, Dealing with Rumors, Building Trust Relationships, Team Dynamics, Change Management, Meetings, Influencing and Conflict Resolution.
Learning Link®, Edcomm Banker’s Academy’s full-featured learning management system, maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
Since 1933, First Financial Credit Union has been committed to serving its member-owners by providing value-added products and services that their meet evolving needs.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results.
The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker’s Academy (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
Contact Us:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 1010
888-433-2666
[email protected]
http://www.bankersacademy.com
