One Australian freight company with a history of introducing market-leading services that shaped industry best-practice has
done it again with their latest service guarantee.
August 19, 2011 – As anyone who has ever booked freight online knows, the levels of service offered by different shipping
companies vary widely.
Most people are simply looking for a reliable and fast way to transport items from one end of the country to the other, but
are often left disappointed with the service they receive.
DIFOT stands for ‘delivered in full and on time’
A high DIFOT score is the main KPI of a premium transport company. Most freight companies don’t disclose their DIFOT score –
let alone offer a 100 percent delivery guarantee.
Market Leaders
AirRoad, of which AirRoad Direct is a subsidiary, was the first company in Australia to introduce track and trace technology
in the late 80s.
The benefit of this technology is peace of mind, as every individual freight item has its own personalised barcode that
pinpoints its location at any time. Most of the company’s delivery vehicles are also tracked by satellite and radio locators,
and customers can monitor the location of their freight at any time on the AirRoad Direct website.
Innovation Becomes Industry Standard
AirRoad’s innovative track and trace technology was quickly adopted by other freight companies and has now become an industry
standard.
AirRoad Direct has taken every step to ensure that their top-rated customer service is unmatched by other freight companies
in Australia. In addition to the fast delivery times and track and trace technology, AirRoad Direct also regularly achieves
one of the highest externally audited DIFOTs in the industry – if not the highest.
To back up AirRoad Direct’s ability to deliver consignments in full and on time, they offer customers a full Money Back
Guarantee on deliveries from metropolitan to metropolitan areas.
Two Unique Consumer Benefits
• AirRoad Direct is currently the only freight courier service in Australia to offer a money back guarantee.
• This guarantee in combination with AirRoad Direct’s $1000 Transport Warranty makes their service unbeatable by most
competitors.
Innovation Leads To Industry Evolution
Just as the freight industry followed AirRoad’s lead in the 80’s, as competitors were also forced to ‘keep up or be left
behind’, General Manager Kieren Neill believes their guarantee will also eventually force competitors to improve their
service.
“Because we have one of the highest audited DIFOT scores, we can afford to offer a money back guarantee, because, quite
simply, we rarely have to honour it. Other companies with a lower DIFOT simply couldn’t afford to do this.”
Value
Despite being a premium service, AirRoad Direct can offer a very price-competitive freight quote online, particularly for
heavy freight from 50kg to 2 tonnes.
Premium Freight Company
AirRoad Direct allows small businesses and individuals to access the same premium freight services, technology and expertise
traditionally enjoyed only by large corporations. The company website provides customers not only with an instant freight
quote and booking service, but also the ability to track their freight online.
Some have even called AirRoad Direct ‘the Rolls Royce of shipping’ .
About AirRoad Direct
A division of AirRoad, and providing an express delivery service all over Australia, AirRoad Direct takes pride in being
known as one of Australia’s premium transport companies, specialising in time-sensitive, premium, nation-wide express
delivery.
All line haul vehicles have ’Air-Ride’ suspension. Vehicles are fitted with satellite tracking devices, and there are over
400+ pickup and delivery vehicles in Australia.
Goods consigned under AirRoad Direct’s express transport services are delivered overnight to adjacent capital cities on the
eastern seaboard.
Visit their official website http://www.airroaddirect.com.au to get an instant freight quote online.
Contact:
Marketing Department, AirRoad Direct
http://www.airroaddirect.com.au
AirRoad Direct Pvt Limited
31 Nyrang Street, Lidcombe NSW 2141
(02) 9741 0390 1300 555 450 (02) 9647 1996 (Fax)
