Maintaining good communication lines with the clients is crucial, particularly when your business starts expanding. More and more growing industries select hosted IP PBX solutions for their communication management needs. It is more convenient than traditional PBX units as it uses Voice over Internet Protocol (VoIP) technology to connect phones in your office.
A gateway including the Grandstream GXW4108 uses a VoIP network to create packet data, which links phones internally. After that it connects your phones to external networks utilizing a dedicated trunk line. You will not have to install new units or buy bulky machines that are tough to use. Its competitive price and user-friendly nature makes it any growing business’s choice.
Understanding the Technology
Private Branch Exchange (PBX) solutions allow businesses to save money on telephone network costs by managing internal calls locally. You can reach someone else in your office by dialing the corresponding extension line number. Your company’s PBX system will look for and connect you to that phone unit automatically. This involves specialized phone units which are compatible with your PBX.
This technology improved in the 90s when individuals began comprehending packet systems. PBX manufacturers developed Internet Protocol PBX (IP-PBX), which utilizes the internet to process all calls, regardless of whether inbound, outbound, or simply network-wide. Hosted IP PBX solutions combine IP-PBX with VoIP services to remove the need for specialized units. Instead, your calls will go through the session initiation protocol (SIP) trunk. The SIP will then route your calls to the right local for network-wide calls, or to a PSTN (public switched telephone network) for calls outside of the network.
It’s not difficult to manage your calls using this system. You could route and transfer your external and internal calls employing the same process. You may also access and maintain the system remotely since it uses internet networks. This will enable you to manage calls from any location and eliminate the need for an on-site team.
Features of a Hosted IP-PBX System
Hosted IP PBX solutions build on the features of traditional PBX systems. They interpret phone numbers as digital sign posts, making it easy to transfer calls to the correct recipient. You can receive business calls on your personal phone by setting up your office phone to forward calls automatically. Hosted IP-PBX systems also provide voice mailboxes, which you could access on your handset or your email. You can easily get messages your callers leave when you can’t accept the call.
Businesses in the customer service industry will benefit from its programming feature. You’ll be able to set the system to ring phone units successively until somebody accept the call. Customer service hotlines and firms with toll free company numbers use IP-PBX systems for that purpose.
A modern IP-PBX system, such as the Grandstream GXW4108, features call-waiting features, music on hold, conference calling capabilities, auto messaging and auto-attendants. In addition, it has a video surveillance port. This allows you to access your office surveillance system easily and observe activities remotely.
Modern systems are compatible with your existing phone units. This means you save money on specialized units. Additionally, you save on telephone company costs and PBX equipment considering that all these services are online. What you can get is a complete communications solution fit for a multinational company, all at an affordable cost.
The Author is a computer programmer who sets up hosted IP PBX solutions such as the Cisco AS5300.
