Martin Honda of Newark rolled out it’s new online chat service last month and customers are rolling in to use it.
Newark, DE June 01, 2009 — Martin Honda of Newark rolled out it’s new online chat service last month and customers are rolling in to use it. With this new service feature, visitors to http://www.martinhonda.com can chat with dealership professionals – anonymously – straight from the home page. Whether it’s a question about Martin Honda Delaware service, inventory or specials – users of the new communication feature hold the key to their own consumer satisfaction when they type their question into the chat window and get an instant answer with no strings attached.
For Martin Honda Delaware http://www.martinhonda.com the chat feature is a constant connection to their customer base. Multiple professionals at the dealership are always available online so response time is instantaneous. The dealership has estimated that each professional gets an average of ten requests per day and Martin Honda Delaware has seen an upswing in customer sales and follow through based on connections made initially through the chat window.
More chat window benefits to Martin Honda Delaware? http://www.martinhonda.com The chat feature may be successful and popular because it is a constant connection to the dealership – giving consumers the sense that someone is always there to assist them with questions and concerns. The aspect of anonymity may be another draw, because it gives people control of the interaction – letting them get in and get out on their own terms without commitment – a perennial concern when dealing with a “car salesman”. http://www.martinhonda.com/agency/index.cfm?
CFID=28971027&CFTOKEN=68536210 The chat window, in short, lets the consumer take what they need and leave the rest. In the case of this new service feature at Martin Honda Delaware, more customers are choosing to take the next step and follow up on a sale than ever before. Rodney Dais, Certified Pre-owned Manager at Martin Honda Delaware, is delighted with the progress of online chat at the dealership, “Our goal is to weather the storm of the economy, keep bringing in customers and giving them the best possible services we can.” Chat is proving to be a worthwhile tool to that end.
A strong commitment to customer satisfaction has permitted Martin Honda to become recognized as a professional leader in automotive sales and service. The collective strength of their customer satisfaction team is derived from the individual effort and dedication of every employee. For more information contact: Martin Honda, 298 East Cleveland Avenue, Newark, DE 19711 Telephone: (800)-392-7601. http://www.martinhonda.com.
Successfully encompassing everything customers of Honda Certified products could want or need – including personalized price quotes from regional dealers – Honda-Certified.com http://honda-certified.com goes even further for shoppers in Delaware (DE), Pennsylvania (PA) and New Jersey (NJ). Pre-owned Honda shoppers keep coming back to Honda-Certified.com for updated news, buying tips, regional inventories, specials and prices for all Certified Honda models.
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