National Grand Bank of Marblehead has added Teller, Platform, Sexual Harassment, and Security training programs to its banking training initiative from Banker’s Academy.
New York, NY, January 21, 2009 — National Grand Bank of Marblehead has added four courses to its banking training initiative from Banker’s Academy – Achieving Teller Excellence, Achieving Platform Excellence, Focus on Sexual Harassment, and Achieving Bankwide Security Excellence. These comprehensive bank training programs will be hosted and maintained using Banker’s Academy’s Learning Management System (LMS), Learning Link®.
Take Charge! Achieving Teller Excellence gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the products and services that the Bank offers, and teaches them how to process and settle transactions while being mindful of compliance issues.
Achieving Platform Excellence gives platform professionals an overview of the industry, , teaches them how to sell and services the products the Bank sells, teaches them how to open new accounts and loans, process inquiries and other customer transactions.
Focus on Sexual Harassment includes topics on: A Fair and Respectful Workplace; Federal and State EEO Laws; Types of Harassment; What to do if Harassment Occurs; Retaliation, and Supervisor Responsibilities, among others.
Achieving Bankwide Security Excellence includes topics on: Opening and Closing Procedures, Robbery Prevention and Procedures, Bomb Threats, Kidnappings, Fires, Medical Emergencies, Identity Theft, Information Security, GLBA, Reg P and FACT Act.
Testing, tracking, administration, reports and certification are easily accomplished through Learning Link®, Banker’s Academy’s full-featured LMS, which has an open architecture that builds on industry-standard SCORM and AICC compliance. Learning Link® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports. Learning Link’s servers have been issued a SAS-70.
For more information about programs like this, or to find out how Edcomm Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
Located in Massachusetts, National Grand Bank of Marblehead maintains two branches and assets exceeding $227 million.
Edcomm Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. Edcomm Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
Edcomm Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
[email protected]
http://www.bankersacademy.com
