A Pennsylvania-based Community Bank has chosen Banker’s Academy Unlimited to deliver their Customer Service training program for their bank training needs.
New York, NY, November 11, 2008 — A Pennsylvania Community Bank has chosen Edcomm Banker’s Academy to deliver Achieving Customer Service Excellence along with Edcomm Banker’s Academy’s own Learning Management System (LMS), Learning Link®, for hosting and maintenance, for its bank training needs.
Achieving Customer Service Excellence, from Edcomm Banker’s Academy, is a computer-based, distance learning program, which can be delivered via Internet, Intranet or CD. The program teaches employees all they need to know to build a foundation for a successful banking career. Topics include: How We Communicate, Resolving Bank Issues, Listening to Customers and Bank Products and Services. Employees will learn a model for successfully communicating with customers while delivering outstanding products and services. Employees will discover how effective communication affects the Banks policies and procedures. Text, graphics, video and sound, coupled with interactive exercises, motivate the learner while increasing comprehension and retention.
Learning Link®, Edcomm Banker’s Academy’s full-featured learning management system, has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning Link® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Press Release Submission By PressReleasePoint
Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
[email protected]
http://www.bankersacademy.com
