Have you ever been searching for a particular brand of a product on an online retail site, only to be perplexed by the various varieties and brands of the item? When you need assistance, how can you reach a customer service representative? A vast majority of online shoppers regularly encounter the same situation and are subjected to frustrating methods of finding and contacting customer service.
Typically you would have to search the homepage for a contact or customer service telephone number. If you are lucky, a contact number may be found and your search would end there. If you are not lucky, then you have to search for any signs of contact information, most likely the “Contact Us” tab and/or link. On the page, you have the option to e-mail your question and wait 24-48 hours for response or to call the listed number. But, you need help now! So, you decide to call the number and go through the automation process to finally reach customer service.
Now what if you could chat with a customer service representative with a click of a mouse? Would you feel more comfortable shopping at a site, to where customer service is easily accessible? Some retail sites are realizing the added value of having live chat services but it is going to become an expectation from customers in the very near future. Supporting many of the ecommerce sites is G5LIVE, providing live chat software and 24/7 operator support services.
G5LIVE’s chat operators are trained in handling sales, billing, product support, and other functions related to customer service giving customers the added support when shopping on company websites. For more information, call 888-663-9350 or visit G5LIVE at www.g5live.com.
