Press Release Bangalore / Delhi11th December 2007 QAI to organize the 3rd International Colloquium on IT Service Management 2007 (ITSM 2007) on December 14, 2007ITSM 2007 will propagate ITSM benefits, best practices and knowledge sharing QAI, the world’s leading process consulting organization addressing Operational Excellence for the IT, BPO and knowledge intensive services sectors, is organizing the 3rd International Colloquium on IT Service Management ITSM 2007 on December 14, 2007at Hotel Le Meridian, Bangalore.
QAI’s International Colloquium on ITSM is India’s only vendor neutral and annual industry conference focusing on IT Service Management Excellence. This is a unique forum for exchanging, learning, and accelerating implementation of best practices in the domain of IT Service Management, ITIL® and ISO 20000. It is a premier event for anybody connected with the industry, including the senior management, IT administrators, Finance heads or CIOs & CTOs and offers each something relevant to their area of operation. IT Services Management (ITSM) is a discipline for managing IT systems, centered around the customer’s perspective of IT’s contribution to the business.
Some of the unique ways that ITSM participants benefit are by:
¨ Using of IT Service Management best practices to enhance customer satisfaction and better meet Business requirements.
¨ Using IT Service Management to get the best efficiency and value out of their IT resources.
¨ Using IT Service Excellence principles to decrease IT spend and enhance shareholder value while increasing returns on IT investment.
¨ Utilizing IT Service Management to manage risk and increase IT assurance.
¨ Understanding and implementing of IT Best practices
ITSM 2007 promises an information packed day with a large number of presentations from eminent speakers and representation from organizations across the globe. Some of the speakers include Mr. Vikas Gadre, CIO, Tata Chemicals (Information Technology Governance Issues for IT Services Management), Mr. V. Balakrishnan, CIO, Polaris Software (Last Mile Issue in IT Services Delivery), Mr. CV Vankata Subramanium, Principal Consultant, Computer Associates (Role of Technology in implementing ITIL) and Priti Rao, Senior VP and Head – Infrastructure Management Practice, Infosys Technologies (Bringing in the next generation of Infrastructure Management Services). Other prominent speakers and participants include leaders of the Indian IT Service Management industry like Wipro, BSI, Microland, Sterling Commerce, Microelectronics, Maersk
India, Idea Cellular, etc. People with common objectives will come together under one roof, propagating immense peer to peer interaction and problem solving.
Leading Industry leaders and experts are invited to share their expertise in the area of IT Service Management. ITSM 2007 give delegates an opportunity meet & interacts with like minded professionals and to exchange best practices of IT Service Management domain in their organizations and industry as a whole.About QAI: QAI is a leading global consulting organization addressing ‘Operational Excellence’ in IT, BPO and Knowledge intensive service organizations.
Operational Excellence is achieved when organizations do a great job of Project Management, Quality Management, Process Management, Human Capital Management, Innovation Management, Service Management…
QAI facilitates the achievement of operational excellence. QAI’s regional bases across the globe in the US, Singapore, China, Malaysia, UK and India helps to innovatively distribute and manage engagements across multiple locations.
QAI facilitates enhanced competitiveness through multi-faceted interventions leading to Business Improvement through Consulting, Training, People, Process &l Assessments, Benchmarking, Certification, Conferences, Resource provisioning through Quality Outsourcing and e-Learning.
QAI clients include IBM, Accenture, Wipro, Prudential, Genpact, American Express, Sony, Tata Motors and 200 others across 30 countries.Moreover, QAI believes in contributing to the development of ‘Nations of Software Excellence’ by working closely with government bodies, research institutions, defence organizations, software parks, industry associations and World Bank funded projects in several countries. For more information, please contact:Nava Kumar Baro / Poorvi MathurFinesse PR+91 11 43056200, [email protected] / [email protected]
