The Edcomm Group Banker’s Academy has updated two of its courses in response to the current market conditions in order to keep customers informed and assured.
New York, NY, October 15, 2008 — In response to the current economic situation plaguing our nation, The Edcomm Group Banker’s Academy has updated Is My Money Safe? and Reassuring Our Customers, two eLearning tutorials that are aimed at calming customer fears in this time of unsure financial times. The recent additions to the programs will better equip bank tellers, credit union associates and MSB customer service representatives with information about the financial crisis and skills to keep customers satisfied and assured.
Edcomm Banker’s Academy continuously updates all course content to be up-to-date with new banking regulations and regulatory updates. Reassuring Our Customers and Is My Money Safe? are just the latest banking eLearning courses to be updated to reflect the passing of The Emergency Economic Stabilization Act of 2008.
Reassuring Our Customers is an eLearning course designed to train frontline bank employees how to reassure customers of the safety and soundness of the Bank in the wake of the IndyMac and Washington Mutual Bank collapses and other, more recent, scary headlines. The course describes the current industry situation and past crises, presents a complete overview of FDIC insurance, and advises how to respond to upset customers and calm their fears.
Is My Money Safe? is a web video that can be coupled with Reassuring Our Customers to further put consumer minds at ease. This animated feature directly targets consumers by being displayed in banks’ lobbies, on their websites, in branch kiosks, and sent to customers on a CD. Is My Money Safe? educates viewers about the economy and answers their questions about current market conditions and the safety of their money.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker’s Academy (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
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Contact Us:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
[email protected]
http://www.bankersacademy.com
