Microsoft CRM has recently reached an important milestone by passing the 1 million user mark. Organisations worldwide are taking advantage of the power of choice, and deploying fast, flexible and affordable CRM and xRM solutions across on-premise, hosted and CRM Online deployment models. We explore 10 top reasons why people are migrating to Microsoft CRM.
1 Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications.
Microsoft Outlook messaging and collaboration client is already the worlds leading tool for customer communications. Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into once central location for your sales and marketing staff.
2 – Works tightly with Microsoft Office Excel so businesses can make decisions on the fly.
Microsoft excel spreadsheet software is a powerful tool for turning data into information that can be analysed and shared. Microsoft CRM features an always on connection to Excel that enables you to quickly turn customer information into dynamic snapshots or PivotChart dynamic views. These views can help you understand in seconds how a sales increase or company expansion can benefit the business.
3- Improves Operational efficiency through the standardisation and streamlining of processes.
The Microsoft CRM adaptive workflow engine enables a business to automate business processes in ways that employees can use each day. Microsoft CRM can relieve staff of mundane but vital work. It can automate time-consuming repetitive tasks, warn staff of open customer issues, and automatically send important email messages to customers and partners. So customer requests and orders don’t fall through the cracks.
4 – Works the way your business works with Point and Click system customisation
Microsoft CRM can be tailored to work the way you business already works. Microsoft Dynamics CRM forms, relationship links, and customer views can be designed and modified without complicated programming.
5 – Gives the right information to the right people
Certain employees need certain information. With Microsoft CRM, system administrators have the tools to make sure the right information is delivered to the right people, whether they are using Outlook or the web
6 – Targets your marketing campaigns so you’re always in touch with the right customers
Today is more important than ever that customers know about special offers and new services a business offers. Microsoft CRM offers a marketing automation module that simplifies the following tasks: Building customer and lead lists, developing marketing campaigns targeted at specific customers, measuring the results of these campaigns, and developing follow up marketing efforts.
7 – Simplifies service scheduling to keep customers satisfied
One of the most challenging aspects of delivery great customer service is ensuring you never let customers down by missing a service call or appointment. Microsoft CRM provided a centralised, all in one view of all customer service requests and service professional calendars.
8 – Integrates with your existing systems to help break down information silos
Microsoft Dynamics CRM harnesses the power of web services through the Microsoft .NET framework. The latest generation of Microsoft technology enables businesses to connect isolated, legacy business systems and applications
9 – Enhances offline communications so everyone can be productive regardless of location.
Microsoft CRM has been designed so your staff can be productive both in the office and on the road, even if they are not connected to a network. Information is filtered so that people receive only the information they need such as meeting updates and sales figures.
10 – Builds on the power of SQL server reporting services to create insightful business reports.
The SQL server reporting services engine is a powerful analytical tool for the business. The Microsoft Dynamics CRM embedded reporting engine integrates smoothly with Microsoft SQL server to generate compelling data reports for business decision makers.
About Pythagoras
Pythagoras is a company that is experienced in providing xRM (Anything Relationship Management) and CRM (Customer Relationship Management), Accounts and integrated business solutions for businesses across a broad range of industries and products. Pythagoras is a Microsoft Dynamics CRM Gold Partner with offices in London, Maidenhead and Manchester.
http://www.pythagoras.co.uk/microsoft_crm.aspx
