Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Knowledge Powered Solutions (KPS), an independent software vendor specializing in information management solutions. This partnership will enhance the knowledge management offering of the Talisma customer experience solutions.
?Our partnership with KPS will help customers gain from the combined strengths of the two organisations,? said Raj Mruthyunjayappa, Managing Director, EMEA and APAC, Talisma Corporation. ?The market is clearly looking at solutions that can enhance customer service agent productivity in line with the growing customer experience management needs of institutions. The KPS solution capabilities are impressive in this regard. In addition, KPS Knowledge Management will bring tremendous value to our customer experience management solutions portfolio.?
Roger Haddon, Managing Director of KPS, stated, ?We are delighted to be associated with Talisma Corporation and look forward to working closely with them towards helping their customers achieve even higher standards of customer service. The addition of the KPS Knowledge Management component will further help Talisma?s customers differentiate themselves by improving the quality and timeliness of customer service responses and delivering enhanced experiences and relationships.?
Through this strategic alliance, Talisma will be offering KPS Knowledge Management as part of its customer experience management portfolio to their global customers.
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Media contacts:
Talisma
Devdutt S. Manay, Talisma Corporation Pvt. Ltd, Bangalore, Karnataka Telephone: +91 96110 25577
Knowledge Powered Solutions
Sue Waller, Knowledge Powered Solutions, Runcorn, Cheshire, UK
Telephone:+44 (0)870 160 1993 or +44 (0)7808 776 033
Notes to Editors
About Talisma Corporation Pvt. Ltd.Talisma Corporation Pvt. Ltd., a wholly-owned subsidiary of Campus Management Corporation, is the leading provider of Customer experience management software for a range of industries. Talisma CRM enables organisations to deliver an exceptional customer experience on a global scale through traditional and digital communications channels. Talisma solutions improve customer experience by integrating the power of email, social media, phone, chat, SMS text messaging, print, portal, and Web self-service with a robust and mature Web services platform, comprehensive analytics, and a system-wide knowledgebase.
Talisma serves a variety of industries, including higher education, financial services, travel and leisure, government, business process outsourcing (BPO), and recruiting and staffing. For more information, visit www.talisma.com. To learn more about Talisma?s unique Customer Experience Management approach visit Taisma Website for more details.
About Knowledge Powered Solutions (KPS)
KPS specialize in providing information management solutions that can be deployed to customer service staff, intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface. The KPS solution, which helps to identify and fill knowledge gaps and make the solution available for future use, has been designed to empower users and minimize administrative overheads. The KPS technology enables customers to deliver significantly improved support levels to internal and external customers whilst reducing operational costs. For more details please visit KPS website for more details.
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