East Moline, IL (September 10, 2008) – As maintenance and support fees rise and IT budgets decrease, more companies are looking to alternative partners, other than the software vendors, to provide flexible application and maintenance support services. In addition, organizations are seeking support models that are customized to their needs and not the one-size-fits-all solution. YASH Technologies, a global leader in enterprise business and technology solutions, has expanded its Application Management Services (AMS) program around SAP products and solutions to provide companies the ability to benefit from a flexible and customizable model based on their needs, their technologies, and their budget.
The SAP AMS framework includes basis/technology, functional, and technical support, helping customers to meet internal and external SLA’s at an affordable cost. With over 20 support options to choose from, companies can select which services makes sense to outsource to a partner and which ones to keep in-house, freeing up internal resources to concentrate on mission critical applications or new initiatives. A sampling of services includes:
• Basis—Data archiving, Unicode conversion, and SAP security
• Technical—ABAP development support, Java support, and bug fixes
• Functional—Production Run Requests, job analysis, and batch dump resolutions
“On average, organizations are spending over 33% of their IT budget on maintenance and support costs,†said Abe Iruegas, Vice President, SAP Solutions, YASH Technologies. “We understand that it’s critical for organizations to optimize their environments in order to focus on new initiatives to remain competitive. Companies are partnering with us because we truly understand how our performance impacts their bottom line and each customized support model is developed to help them achieve their business objectives.â€
YASH’s SAP AMS program alleviates strain from regulatory compliance, global standardization, and recruiting and retaining resources, etc. Customers are provided the freedom to streamline business processes, reduce total cost of ownership, and focus on mission-critical objectives, where it matters most. In addition, the AMS program provides the flexibility to scale up or down when needed to meet changing business environments.
No matter what model each customer develops with YASH, the benefits are clear:
• Predictable and transparent support costs
• Reduced risk
• Reliable and sustainable operations
• Lowered TCO
• Agility and flexibility to scale to align with changing business environments
• Unmatched SAP AMS expertise to suit medium to large enterprises
To get customers up and running fast, YASH also extended the PathFinder tool to meet the needs of a system environment assessment to achieve a quicker and more efficient knowledge transfer. PathFinder was initially developed by YASH to meet the needs of SAP customers looking to upgrade quickly and efficiently. With the extended functionality, PathFinder System Health Check Accelerator will also be utilized as a critical step to easily transition customers taking advantage of YASH’s SAP AMS.
PathFinder provides a thorough system health check that provides personalized views of key metrics and actionable intelligence that enables decisive and collaborative business processes. In less than three weeks, the tool determines:
• Underlying basis level parameters to identify any potential areas of enhancement
• The technical customizations done to identify potential areas of improvement
• The functional configuration to determine the specific processes and sub-processes that have been configured in the system or areas not fully utilized
The accelerator dramatically shortens the knowledge transfer cycle and produces a snapshot of the system landscape to get an organization’s customized support model up and running fast.
As a strategic, multi-level SAP Partner and full life cycle provider, YASH has proven expertise in providing valuable and optimal solutions to meet a variety of customer deployments and budget considerations. With the addition of offshore development centers in Mumbai and Bangalore, now totaling five offshore centers in India, YASH is fully capable of supporting its growing global customer base.
About YASH Technologies
YASH Technologies focuses on customer success. As a leading enterprise solutions and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services.
YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with US and India headquarters and regional sales and development offices spread across 3 continents. For more information, please visit www.yash.com or email us at [email protected].
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