Drishti-Soft along with their VAR (Value Added Reseller) – City Services exhibited at the Middle East Call Center Event 2011 held in Dubai, UAE. Along with a highly successful stint at the exhibition, the companies also won a joint-award for their technology deployment at Department of Transport (DoT), Abu Dhabi.
Drishti’s Ameyo Communication Suite was appreciated as the “Best Contact Center Technology Platform” by the Insights team. With another award in the kitty and tremendous response from audience at a renowned industry event, Drishti-Soft can look forward to some good business in the Middle East.
Elaborating on the awards, Dominick Keenaghan; CEO of INSIGHTS Middle East and chairman of the awards committee said – “The two-day MECC event also comprises of the prestigious MECC ’11 Awards Night, which recognizes excellence in the regional call center sector. The widely celebrated awards have been a measure for distinguished customer services solutions and practice for years, due to the strict process of qualification and selection of winners. Categories span call center performance, outsourcing practice and specialty contact centers. For the ‘Best Call Centre Technology Platform’, we chose – City Services Consultancy/Drishti- Soft.”
Adding further, Keenaghan said – “Not only have the companies provided customer care solutions to various clients; they have also maintained their distinct technological competitiveness. By adopting Drishti’s Ameyo Call Center technology platform for customer interactions management at DoT, this partnership has resulted in this year’s Best Call Centre Technology Platform award”
Expressing the Drishti Vipin Jethi, VP Sales & Head of Business Strategy for EMEA, Drishti-Soft said – “After having captured the SMB Contact Center market in India, Philippines, Malaysia and Indonesia, Drishti plans to replicate the success in Middle East region. The award reinstates our promise as a trusted technology vendor for contact centers.”
About MECC
The annual Middle East Call Centre 2011 show (MECC ’11) offers the region’s top call centre professionals a unique, expert-led forum to get up-to-date with the industry’s latest trends and developments, discuss common issues, test-drive new technology and re-invigorate their current development plans. Organized by INSIGHTS, MECC is recognized as the premier regional call centre event for the Middle East. The show features the region’s leading call centre exhibition where many new products, services and companies are launched and the annual Middle East Call Centre Awards Dinner to honour outstanding performance and results by the region’s top performers. Networking, quality and inspiration are bywords for the MECC experience, one that is clearly appreciated by the large number of repeat attendees from one year to the next.
About City Services
City Service Consultancy (CSC) is a nationwide ISO 9001:2008 and SME (Sheikh Mohammed Enterprises) certified Consultancy Company head quartered at Dubai UAE. Established in 2006, CSC is focused on providing high quality consulting services in core areas like civil construction, Architecture, Information Technology, Call center, petrol-chemicals Aeronautical , Chemical, Mechanical, Electrical, Production, Marine, Marketing, Hotel, Telecommunication industries and government bodies etc.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti’s multi-award winning innovative solutions are powering millions of customer interactions across the globe.
