Gurgaon, March 2, 2009 – Drishti-Soft Solutions, a leading provider of Communications solutions, has announced the general availability of next generation call centre reporting application, ‘Reportika’, with its All-in-One Communications Suite- DACX Ameyo, to enterprises to help them manage reports efficiently.
Drishti’s next-generation reporting tool, Reportika, enables contact centers to access and manage information in the most adept manner. The web-based interface allows managers and administrators not only to access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.
Different businesses operate in different ways. Information access and management is the key to achieving operational efficiencies. Call centers that use standard reporting software, can achieve a lot more (in terms of operational efficiency) by constantly innovating around their business processes to achieve higher business results. The challenge is not just to manage unstructured data, but also to generate reports from them in a user-specific way.
Says Mr. Nayan Jain, CTO, Drishti Soft, “Reportika is an initiative to provide modern contact centers with customizable tools to achieve higher business process efficiencies. We have researched a lot in terms of technology and usability while developing Reportika. We are pretty sure that this tool will simplify the process of reporting in contact centers and thus help them extract the most out of reports to enhance productivity”
In order to achieve high productivity, contact center managers, supervisors and administrators have to extract information from heaps of hidden, clustered data, and present the same in the right way. A dynamic reporting tool like Reportika facilitates them to fetch selective data in runtime, and thus aids them in increasing operational efficiencies.
Reportika allows even those users to design reports that have very little knowledge of SQL and Database. Using Reportika, the user can configure multiple outputs for reports. Moreover, it has three different components viz. Designer, Deployer and Runner/Runtime for designing reports, installing reports and executing reports respectively.
Modern Contact Centers can simplify their business processes, and enhance their productivity using advanced tools like reporting.
About Drishti ( www.drishti-soft.com )
Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti’s customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti’s innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the BPONews Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008, Member’s Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti is also among the Deloitte Fast 500 Company in APAC and Red Herring finalists.
