Gurgaon, June 26, 2009- Drishti Soft, a leading provider of communications solutions, today announced the launch of an online knowledgebase to enable first level of basic troubleshooting.
The online forum can be accessed at http://forum.drishti-soft.com . It is meant to provide its customers and partners with a fast, efficient and comprehensive method to gain knowledge on most commonly asked questions. The forum deals with topics related to communications capabilities like ACD, IVR, CTI, Predictive Dialer, IP-PBX, Voice Logger and CRM, telephony solutions like phones and media gateways, and connectivity related topics like VOIP and PRI.
Users can post general questions on this forum. Direct response from Drishti Engineering team is also available for general queries. Says Mukesh Kumar, Senior Tech Lead, Drishti “We have seen that a major chunk of queries are repetitive, and that can be addressed through an online forum. That is why we decided to create the Drishti Forum. Our focus remains to facilitate faster collaboration between various parts of the Drishti ecosystem.”
Apart from information on communications functionalities, Drishti forum also provides information pertaining to telephony products. Drishti forum is a platform to interact and learn more about Drishti’s products and other telephony equipment.
Continues Mukesh, “This forum would enable better interaction between customers, resellers and vendors. We are sure this forum would lessen the gap between Drishti and its customers.”
The online knowledgebase provides step-by-step tutorial for basic issue resolution too. Users can navigate the forum with ease and can either get the desired information, interact with other users, or post their queries.
About Drishti ( www.drishti-soft.com )
Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti’s customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti’s innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the NASSCOM Innovation Awards 2008, IP Contact Center Technology Awards 2008, Member’s Choice Award 2008, and the BPONews Best Contact Center Solution 2007. Drishti is also among the Deloitte Fast 500 Company in APAC, and a Red Herring finalist.
