Recent tour and interview with Surface Encounters Granite Countertops Owner reveals the company’s dedication to quality and customer satisfaction
Harrison Twp, MI – Surface Encounters granite countertops owner Chuck Russo was recently interviewed by Mark Maupin, a local business man and seminar leader. Mark said, “I love what Surface Encounters granite countertops fabricators and installers has done to ensure customer satisfaction. Their Company does thousands of granite countertops installations every year. Having owned my own home improvement company, I know that when you look at the number of jobs Surface Encounters does with no complaints, they must be providing a great service. So, I went to their warehouse and showroom looking for Granite Countertops for my own home.”
Mark recently toured one of Surface Encounters granite countertops show rooms to observe the people working there. “I visited their show room and asked the owner of this company what their secret for success was? What I observed was old fashion hard work, listening to the customers needs, and putting systems into place to take care to the customers,” said Maupin.
Mark was impressed with their quality control practices and customer communication policies. When asked why he telling a customer in the show room to spend extra time looking over the work at the time of installation to make sure everything was perfect. Russo explained, “The last thing I want is anyone thinking that Surface Encounters’ work is below grade. I want to be sure the customer is completely satisfied before they sign off on the job and the installer leaves their home.” Russo also showed Mark their rigid hiring process and the detail that goes into checking future employees’ references and background checks.
Russo proudly showed Mark their state of the art, computer controlled measuring and cutting equipment for cutting and shaping the granite countertops. Russo explained, “This system expedites the field measuring process, and it is especially attractive because the technology allows for detailed measurements to be taken and accurate data to be collected, without having to remove the existing counter tops. It also helps to map uneven wall surfaces for an accurate fit and finish.”
Surface Encounters is improving the world one surface at a time; their customers include homeowners, architects, interior designers, kitchen/bath retailers, builders, designers, mill working companies and cabinet companies. Visit http://www.granitecountertopsharrisontwpmi.com/ to learn more.
About Surface Encounters: Surface Encounters has over 100 years accumulated experience fabricating and installing natural stone and granite countertops. Surface Encounters state of the art machinery ensures the highest quality finished product with satisfaction guaranteed. Surface Encounters is dedicated to improving the world one granite countertop at a time. Granite countertops will last a lifetime and never go out of style.
Contact:
Surface Encounters
Chuck Russo
16280 23 Mile Road
Macomb, MI 48044
866-784-8552
Email: [email protected]
Map: http://maps.google.com/maps/place?cid=5909867015439776230&q=surface+encounters+macomb+mi&hl=en&gl=us
This press release was submitted by Right Now Marketing Group, LLC
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