Requesting for support has for sometime now been easier with social media. On Twitter and Facebook consumers can reach out to a business for support and get a lot of eyeballs on their questions or complaints as a results of their huge followers and friends. This can be good or bad to a brand’s reputation depending on how professional and caring they are to their customers.
Despite this not all users get timely responses to their issues. Nevahold solves this problem by pushing the boundaries to help consumers get quicker responses while keeping negative feedback off social media, which is a plus for brands.Nevahold launched its public beta 1.0 version at Webit Startup three weeks ago. As promised, Nevahold has pushed its beta 2.0 version this morning, which goes the next step to make it super simple to get your voice heard directly on Twitter.
The new update allows consumers to add the Nevahold hash tag (#nevahold) to their tweets to companies, which amplifies their voice with the help of a huge growing number of consumer advocates in the Nevahold community. This increases the social power and reach of the consumer?s voice.
When a brand provides great support all of the consumers circle of friends and followers gets to know about the positive compliments to the brand which helps in generating positive word-of-mouth for businesses.
If you are wondering who an advocate is on Nevahold, they are people who opt in to help remedy poor customer service and to bring good customer service to light. Anyone with 50 or more followers can be an advocate. Find out more about nevahold advocate.
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