Chennai, March 10, 2010: Servion, a leading global specialist in the Customer Interaction Management (CIM) domain, today announced an expansion in the Thailand market through a strategic alliance with One To One Contacts (OTO), one of Thailand’s leading Customer Contact management solution providers. This partnership will deliver customized CIM solutions to customers across industry verticals.
There is a large gap between what the customer experiences and what he / she expects at the moment of truth – which is at the interaction point! Research shows that 74% of customers leave because of poor customer service. 92% of customers base their opinion about an organization on ONE interaction and 97% of customers are unhappy with inconsistent service across channels. Attracting a new customer costs five times as much as keeping a current one.
“While organizations invest large resources into creating a brand, their investments into living the brand is minimal. Each time a customer is in touch with an organization, there is an enormous opportunity to convert that interaction into a lasting relationship.” says Rajesh Krishnan, Vice President – Asia Pacific, Servion Global Solutions. “With Servion’s vast experience in delivering customized CIM solutions to businesses across verticals, and One To One’s regional expertise, we are confident in helping organizations make the most of these interactions.” he adds.
Sukanya Vanichjakvong, Managing Director, One to One Contacts says, “The strategic partnership with Servion will extend the capabilities of One to One Contacts as an organization in delivering the best and next practices in CIM to this region. We will co-create customized and value added solutions for our customers.”
Thailand has seen heavy investments in technology and infrastructure in the Contact Center domain. According to a Frost & Sullivan report Thailand is one of the emerging and fast growing Contact Center markets in APAC along with Vietnam and Indonesia, and is a major contributor to the USD 1.31 billion Contact Center applications sales in the region. The partnership will focus on BFSI, Telecom, Transportation, Hospitality, Healthcare, Government and Third Party Contact Centers (TPCC) verticals.
About OTO
One to One Contacts, a SAMART subsidiary company is one of Thailand’s leading Customer Contact Management Solution provider whose strength lies in proficiency of customer contact management and customer service delivery.
Building on professional customer management experiences, One to One has put strategic initiatives into action to provide extensive service propositions both turnkey implementation and outsourced contact center management with more than 80 project management and setup experience for government clients and business sectors across various industries in Thailand
One to One has laid the foundation for best-in-class practice and dedicates most of the time to contribute successful expertise to support clients in reaching their business objectives and performance outcome. Driven with a singular objective of increasing customer satisfaction across all touch points, One to One is committed to build highly flexible, scalable and cost-effective contact center based solutions to help clients maximize customer relationships, enhance the performance of organization, expand sales and meet customer services and marketing expectations.
For more information, please visit www.onetoonecontacts.com
About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information, log on to www.servion.com.
Media Contacts
Ashok John
Servion Global Solutions
Phone: 91 – 44 – 42094238
E–mail: [email protected] Chanannat Polpathapee
One To One Contacts
Phone: 66 2685 0058
E–mail: [email protected]
Anu / Aparna
IPAN
Phone: 91 – 44 – 28217294
E–mail: [email protected]
Disclaimer
This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates is making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.
