Bangalore (09-17-10). TWB announced the availability of end to end services in technical publications in the Banking, Financial Services and Insurance (BFSI) industry. TWB’s services to the BFSI industry include:
o Creating process documentation for Reporting, Guideline Management, Class Actions, Corporate Actions, Cost Updates, Derivatives Operations, Global Analytics and Benchmarks, Risk Management (ERC, ORC, and OROC Presentation Decks), Reconciliation (Commingled Funds, Fixed Income Funds, Futures and Forwards, Global Funds, Guaranteed Funds, Institutional Accounts, Private Accounts, Separately Managed Accounts).
o Managing information flow to ensure one time creation of content for policies, procedure and all types of unstructured data in the enterprise. See more information on how to improve enterprise information efficiency here
High quality documentation of the business process is vital to the clients of the insurance and reinsurance industry. Litigation issues are a main concern caused by improper documentation. The policy documentation is the written contract which describes the criteria for coverage and the basis for payment of claims. Therefore, the need to avoid arguable terminology remains crucial for the involved price risks.
Optimized processes and quality documentation are key factors that govern profits and losses. The simplified documenting of existing or new processes, by technical specialists ensures better compliance.
Value of Technical Communication and Information Management
Technical Communication for Transferring Product Knowledge
The purpose of technical communication is to transfer product knowledge to end users in a comprehensible manner. The strategies of communication and levels of information vary depending on the type of product and audience.
Providing end users with information about a product’s operation and maintenance is critical to the market performance of the product. Hence, the need for quality documentation is imperative.
In today’s business scenario, technical publications are often developed as an afterthought. This usually results in inaccurate and incomprehensible documentation, which, in turn, renders the users incapable of using the products.
Accurate, readily understandable, and quality documents determine how a product sells in the market and result in increased customer satisfaction
Communication for Different Levels of Technical and Product Knowledge
In technical publications, audience is the focal point. Hence, the style, language, and content must vary depending on the type of audience being addressed. It is because every user has a specific role in the implementation and usage of the technology. Therefore, it is important that documents be created keeping in mind the role of the person who will use the document.
For example, when you document a software application designed for highly technical users, it is sufficient to provide the users with quick reference information to use the application.
For users who start without technical or product knowledge, it is important to provide detailed product information along with instructions on how to use the product.
Attractive Publications as Useful Marketing Tools
Besides transferring knowledge, technical publications are also used for marketing a product. Before a product is released in the market, information about the product needs to be effectively communicated to the customers.
Well-designed, accurately presented, and attractive marketing collaterals increase the market prospects of a product and reduce support costs
About TWB
TWB is the leader in process documentation and technical communication, with a roster of clients including the world’s leading Banking and Financial institutions, Information Technology leaders, Defence & Aerospace contractors and other Fortune 500 customers.
TWB is the ideal choice of leading clients in the banking, finance and insurance sectors. TWB’s critical support for mapping, merger, migration and training process documentation has helped meet Merger and Acquisition (M&A) goals of a Fortune 20 financial company. TWB works in close co-ordination with client teams located globally, and assists them in managing and maintaining technical documentation. We work round-the-clock with client teams and help them with quick responses that facilitate timely distribution of documents around the globe. Get an in-depth view of TWB services from the TWB Extranet here!
For more details on the TWB’s services
Corporate contacts
Samantha Conquest / +91.9902533882 / +91.80.40741400 / samantha (dot) conquest (at) twb (dot) in
Vinisha Gunther/ +91.9901189163/ +91.80.40741405 / vinisha (dot) gunther (at) twb (dot) in
The TWB Building
4062, 19th Main
HAL 2nd Stage
Bangalore – 560 008
