United Security Bank has renewed its contract for customized bank training programs.
New York, NY, June 16, 2010 — United Security Bank has renewed its contract for customized bank training programs – hosted and maintained by Edcomm Banker’s Academy’s Learning Management System (LMS), Learning Link®.
Focus on Compliance covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Reg P, Gramm-Leach-Bliley Act, Right to Financial Privacy, Sarbanes-Oxley (SOX), Reg CC & Check 21, Reg D, Reg E, Reg Z, Truth in Lending, FCRA, FACT Act, HMDA, CRA and Bank Bribery.
Take Charge! Achieving Teller Excellence provides an overview of the financial industry, prepares tellers to provide outstanding customer service, reviews the various products and services that the bank offers, and teaches tellers how to process and settle transactions while being mindful of compliance issues.
Achieving Commercial Lending Excellence gives commercial lenders an overview of the industry; reviews various products and services that the bank offers; and teaches lenders how to sell those products and services.
Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services, and most importantly, how to create great customer relationships.
Leadership: Sharing the Vision includes topics such as: Leadership Characteristics, Types of Leaders, Coaching, Delegation, Communication, Feedback, Rumors, Building Trust Relationships, Team Dynamics, Change Management, Influencing and Conflict Resolution.
Learning Link®, Edcomm Banker’s Academy’s full-featured LMS, maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system.
Founded in 1987, United Security Bank is an independent community bank headquartered in Fresno, California with 11 branches and assets exceeding $694 million.
For more information about programs like this, or to find out how Edcomm Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
Tel: +212.631.9400
Fax: 212.631.0659
[email protected]
http://www.bankersacademy.com
