A Virginia Community Bank has recently selected Teller, Sales and Service, Compliance and Leadership training from Edcomm Banker’s Academy.
New York, NY, February 17, 2010 — A Virginia Community Bank has recently selected Teller, Sales and Service, Compliance and Leadership training from Edcomm Banker’s Academy. The Bank has also opted to use Edcomm Banker’s Academy’s Learning Management System (LMS), Learning Link®, of hosting and maintenance of these online bank training programs.
Take Charge! Achieving Teller Excellence gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the various products and services that the Bank offers, such as checking, savings, CDs, loans and IRAs, and teaches tellers how to process and settle transactions while being mindful of compliance issues.
Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services and, most importantly, how to create great customer relationships.
Focus on Compliance covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Reg P, Gramm-Leach-Bliley Act, Right to Financial Privacy, Sarbanes-Oxley (SOX), Reg CC & Check 21, Reg D, Reg E, Reg Z, Truth in Lending, FCRA, FACT Act, HMDA, CRA and Bank Bribery.
Leadership: Sharing the Vision is an interactive program that covers topics such as: Leadership Characteristics, Coaching, Delegation, Communication, Listening, Feedback, Rumors, Building Trust Relationships, Meetings, and Conflict Resolution.
Learning Link®, Edcomm Banker’s Academy’s full-featured LMS, maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.
For more information about programs like this, or to find out how Edcomm Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
Edcomm Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share – providing bottom-line results. Edcomm Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker’s Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
Edcomm Banker’s Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact :
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
Fax: 212.631.0659
+212.631.9400
[email protected]
http://www.bankersacademy.com
