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For a long time IT infrastructure was considered to be hardware and software. At the most, it included a related network if there was one. As such, management of IT infrastructure meant procurement and installation of the necessary hardware and software. However, competition and concerns about growth have brought about a paradigm shift in the way organisations now think about IT infrastructure...

Infrastructure Management (IM) of information technology (IT) relates to management of essential operational components such as equipment, installation, data, policies, processes and human resources to increase the overall efficiency of an organisation. IT- IM, for the purpose of convenience, is divided into three categories: – Systems management – Network management – Storage...